Conditions of registration for events

We have a fair and equitable Refund Policy guaranteeing the refund of fees to events registrants under reasonable circumstances. The management guarantees our sound financial position and safeguards registrants’ fees until used for events.

Bookings on events are not guaranteed until payment is received.

Condition of registration

An organisation or individual may substitute another registrant prior to commencement date at no cost, should the nominated person be unable to attend. Phone us on 1300 731 988 or email

Registration may be transferred to another event or cancelled at no cost up to 5 working days prior to an event.

For cancellations or transfers made inside five working days prior to the commencement of the course, no refund will be issued but a substitute may attend the event.

CCIQ reserves the right to cancel or postpone an event to an alternative date. All registrants affected by such changes will be offered the opportunity to transfer to the next available event or receive a full refund.


Full payment is required before commencement of an event, unless prior arrangements have been made with us. After submitting your registration request, an invoice will be issued and must be paid prior to the commencement of the event.

Pay by credit card

If you would like to pay by credit card please complete and return a Credit Card Authority form, which is available below. Alternatively, you can contact our events team on 1300 731 988 and we will be able to process your payment.

Credit Card Authority form (PDF)

Pay by direct credit

To pay by direct credit you must quote either the Master ID or Invoice number located at the top right hand corner of this invoice. Failure to quote either of these numbers may result in your payment not being able to be recognised against your account.

Payments should be made to: 

Account name: Chamber of Commerce & Industry Queensland
BSB: 084-004 (National Australia Bank)
Account number: 58 229 2823