Services every bit as significant as sun, sea and sport

Friday 5 May, 2017 | By: Default Admin | Tags: professional services, Sunshine Coast, Stellar Asia Pacific, innovation

It’s not all sun, sea, surf and sport on the Sunshine Coast. There is another seriously significant S word: Services.

The region offers a range of knowledge and professional business services, fully backed by the private sector and the progressive Sunshine Coast Council.

The Sunshine Coast is an award-winning region for digital excellence, with recognition from Google, Smart21 and PayPal.

There is also Australia’s first full-integrated Smart City Framework to deliver government services more effectively.

A major attraction is affordable office and shared space accommodation, including an Innovation Centre dedicated to fostering the growth of entrepreneurial and start-up organisations. Office rent costs on the Sunshine Coast on average, are almost 41 per cent lower than Brisbane’s CBD.

High-speed broadband is available across the Sunshine Coast, with many suburbs currently being connected to the National Broadband Network. Future access to undersea internet cable infrastructure will make the region more appealing for an IT active and knowledgeable business community.

One company which has taken advantage of all the Sunshine Coast offers for the services industry is Stellar Asia Pacific, a leading international provider of contact centre and business process outsourcing solutions.

Stellar provides services to a range of clients in the area of customer management, sales, help desk, back office processes, collections, information systems, relay services, web and social media engagement, customer intelligence and analytics.

Stellar also provides comprehensive consulting and insights services, ranging from contact centre establishment to customer experience optimisation – and everything in between.

It was only five years ago that Stellar opened its first customer contact centre on the Sunshine Coast to expand its overall business and service for a new client, the Australian Taxation Office.

The centre was purpose-built in Maroochydore and now employs more than 300 staff. Worldwide, Stellar has more than 3000 employees, including Australia and the Asia Pacific region.

Melissa Hamilton, CEO of Stellar Asia Pacific (pictured), had welcomed the site selection and expert local workforce.


“Sunshine Coast is an ideal location for organisations requiring well-educated and motivated employees,” she said.

“The ease of travel, great lifestyle, affordable cost of living and excellent infrastructure, combined with proximity to Brisbane, ticks all the boxes for Stellar.”

The Sunshine Coast population is expected to grow from 298,000 to 470,000 by 2036. More than 57 per cent of the local labour force holds a tertiary qualification, which is a significantly higher percentage that the Queensland average.

The council, led by Mayor Mark Jamieson (pictured), has provided strong support to this sector and is developing an industry investment plan to help further develop and grow the professional business industry.

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